Our Policies
Deposits & Refunds
A deposit of 25% is required to secure your appointment.
Your card details will be securely stored on our booking system with your authorisation.
Charges as per policy will be automatically taken from this card.
All services are non refundable.
However you have 72 hours to request adjustments free of charge. This will not include adding colour or adjusting length.
Appointments & Amendments
Appointments can be scheduled using our online booking system, or by contacting the salon or your preffered team member directly.
We require no less than 48 hours to move or cancel your appointment. Anything less, a 50% charge will occur.
Less than 24 hours notice or no shows will be charged at 100% of the full service.
Late Arrivals
We allow 15 minutes for late arrivals on appointments over 45 minutes. Any more may result in the need to reschedule your appointment or reduce the service. Both would result in a charge of the full scheduled service.
Guest Policy
Arrive Alone
We can only allow clients in the salon who are receiving a service. Except those accompanying a minor, 1 adult per minor.
Arrival Time
Please arrive 5 minutes before your appointment. If your appointment is at 9.30am, the front door will be unlocked at 9.25am.
Children & Devices
We can not accommodate children under 11 in the salon.
Please ensure you bring headphones if you wish to watch your device.